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Your small business YouTube strategy: 8 videos you should be using
Sometimes the world of online video can seem like it’s in an incredible a state of turmoil. Right now Twitter is either shutting down or selling Vine. Blab is being repurposed (maybe). Yet for your...
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Your best bet for success: Hire the right people
By John Tschohl All of your locations are up and running. You’ve done all you could do to advertise and get a jump on your competition. So now, the only thing you have left to do is the hiring. Plus...
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The importance of a style guide for branding [#infographic]
By CopyPpress Have you ever started working at a company and felt too nervous to answer seemingly basic questions about the brand? Maybe it was your first day and you wondered whether there should be...
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Overt Operations: How to Beat Your Competitors
By John Tschohl I was looking for a word that describes the passion that I have and how to relate to companies what I believe about “Customer Service.” It’s what I firmly believe is necessary to...
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Plug your small business into these free digital learning resources
February 23 is Digital Learning Day, and what better day to introduce your team to some amazing free resources that can help build a better business? Not only will your team build better personal and...
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Standing Still Can Kill Your Business: The Importance of Ongoing Training
By John Tschohl I find this statistic unbelievable: The U.S. Bureau of Labor statistics reports that companies with fewer than 100 employees gave only 12 minutes of manager training every six months....
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Get the most from people: Don’t make them ‘major in the minors’
“I like to bang my head against the wall because it feels so good when I stop!” A friend’s mom used to say that (along with a lot of other colorful adages) and I used to think that it was just a...
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How to get a great ‘startup’ education fast and cheap
It doesn’t matter what kind of education you’ve had when you start a new job, some 90 percent of the information and skills you’ll need to be successful will come from hands-on experience. This is one...
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Customer Service with Passion and Principles
By John Tschohl In 1979, long before customer service came into vogue, I designed the world’s first customer service training program. I felt that if organizations would make their customers feel...
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To improve your cybersecurity, go phishing!
I don’t think there’s any question that the world is getting more dangerous every day, if only in the fact that due to our reliance on technology, there are more ways the bad guys can get to us. If...
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53 free courses to boost your business knowledge, skills
Do you know what MOOCs are? MOOGs were one of the first musical synthesizers, but MOOCs are something else entirely. The letters stand for Massive Open Online Courses. These are generally...
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One Percent Edge #Podcast: Alex Genadinik
Creating Online Courses and Improving Your Business with Alex Genadinik In order to build innovation into your business’s DNA, it is important to always keep learning new skills and honing old ones....
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52 free self-paced business courses to fuel your success
“Learn to work harder on yourself than you do on your job. If you work hard on your job you can make a living, but if you work hard on yourself, you’ll make a fortune.” – Jim Rohn I close my...
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Bye-bye Boomers! Adios Gen Xers! Millennials in management: Are you ready?
As we look toward the coming year, I think it’s a good time to take a “long view” of how we are assimilating Millennials into our companies. The position of Millennials in the workforce is a topic...
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3 mistakes you must avoid when onboarding new employees
By Liz Greene When it comes to onboarding new employees, if you fail to do it effectively, employee retention and engagement will tank. According to a study by Equifax Workforce Solutions, 40 percent...
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Explore these new free business courses that start soon
Several new, free, online courses were recently announced. I’ve gone through them to find the ones that would benefit business owners and leaders the most. Many of these start soon, so don’t delay in...
View ArticleBoost your business with these free HubSpot courses
Each month I like to point you toward some excellent free learning and training resources on the Internet. Over the last few months I’ve been focusing on MOOCs – Massive Open Online Courses, such as...
View ArticleWhy you need to upgrade your onboarding and how to do it
See if you’ve ever had a first day at a new job that went something like this: You spend a half hour or hour with someone in HR, signing papers. The person gives you a company manual and may go over a...
View Article8 free online courses to boost your business success: The best of the best
Self-improvement, like diets, is something we easily commit to but often fail to follow through with, yet we know that one of the best ways to make your business better is by making you better. A great...
View ArticleAre You Worth More Than 6-12 Minutes of Training Every Six Months?
By John Tschohl The U.S. Bureau of Labor statistics found that companies with fewer than 100 employees gave only 12 minutes of manager training every six months. Organizations with 100-500 employees...
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